TAL makes customer-focused appointment
TAL has appointed customer experience veteran Matt Paterson as its general manager, customer operations and underwriting, effective today.
In the role, Paterson would be responsible for overseeing the management, delivery and execution of core customer administration processes and underwriting across all the insurer’s distribution channels.
Paterson was most recently a principal at Limebridge Australia, where he worked with various companies to develop better sales and services interactions with customers. He also previously worked at ING and Vodaphone managing customer operations.
TAL chief operating officer, Justin Delaney, welcomed the experience Paterson would bring to the role.
“We are delighted to welcome Matt to the team. Matt brings with him 15 years’ experience in financial services with a strong focus on wealth management and life insurance,” Delaney said.
“He has extensive knowledge of customer-facing businesses that he can bring to TAL, having excelled in customer operations transformation across digital operations, traditional front and back office, program management and process optimisation.”
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