Suncorp appoints new chief customer and digital officer

Suncorp has appointed Lisa Harrison as chief customer and digital officer, leading the new Customer and Digital function, while Pip Marlow, chief executive customer marketplace departs.

The new Customer and Digital function would develop innovative, digital-first customer propositions, having responsibility for Group, Customer and Digital Strategy; Digital Distribution; Brand Marketing; and the Enterprise Portfolio Management Office.

Due to those changes, Marlow would depart the organisation effective from the end of August.

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Suncorp would also align its Australian contact centres, stores and intermediary distribution teams with its Banking and Insurance operations.

Harrison had almost 15 years’ experience at Suncorp and held executive general management roles in product, pricing, digital sales, marketing and insurance operations.

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