MLC Life appoints CEO after five-month search

5 June 2020

MLC Life Insurance has appointed Rodney Cook as chief executive and managing director after an extensive search following the departure of David Hackett in January. 

Cook would join MLC on 15 June, 2020 and had previously held several senior managerial roles at firms such as AMP New Zealand, Zurich Financial Services and Prudential UK. 

Most recently, he was chief executive of UK insure Just Group for nine years until he left in June 2019. 

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He would take over from Sean McCormack who had been working as acting chief executive and managing director for the last five months in an interim capacity. McCormack would remain at MLC in an expanded role. 

Hackett left MLC in January and had been the firm’s first chief executive as it separated from National Australia Bank. 

Cook said: “I am thrilled with the opportunity to lead an iconic company, which MLC Life insurance is. These are challenging times for all Australians and their life insurers. With the continued support of Nippon Life and NAB, and significant ongoing investment in our technology and processes, I aim to deliver outstanding service to our 1.3 million customers through our business partners and people".

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I'm so disgusted with MLC. In the middle of a pandemic they change to a system that doesn't work.
There has been no communication with advisers but 1000's customers haven't had premiums debited, debit details are not on their system and people will be getting hit with policy lapses or double or triple debits without knowing.
As said no communication to anyone, MLC just trying to sweep it under the carpet.

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