Mercer boosts customer service team

The recent promotion of Andrew Godfrey to become Business Leader of Mercer Financial Services has resulted in the appointment of Anthony Angelucci to the role of Strategic Planning and Delivery Leader.

Mercer announced this week that the two appointments reflected a period of unprecedented investment in innovation and customer service within the company.

It said Angelucci was joining Mercer from AMP where he had held a number of strategic roles, including leading strategy and transformation, direct sales, and product and customer service functions.

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The announcement said Angelucci had also previously held senior roles at Industry Fund Services, EQT Funds Management and KPMG.

Commenting on the appointment, Godfrey said Angelucci brought a wealth of skills and experience to the role and had joined the firm at a time when it was investing significantly in its customer and administrative services in Australia and New Zealand.

"Anthony will oversee many of the significant change projects we are introducing and will be critical to leveraging Mercer's global scale in the local market," he said.

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