Members of MLC MasterKey and Plum Super, who were insured by MLC Life Insurance, would now to able to digitally lodge claims through online platform LifeView. This removed the need for paper forms and documents which delayed processing time.
The service could be used on smartphones, tablets and computers and included uploading supporting documents and accessing wellness and recovery programs. Once complete, an MLC Life Insurance assessor would call the member to finalise the claim or the progress could be tracked via LifeView.
Sam Wall, general manager for master trust and insurance products at Insignia, said: “We know that when members get in contact with us to make a claim, they will likely be going through a very stressful time in their life. This is why we want our claims process to be simple, transparent and enable members to easily access the level of support that is right for them.
“Through our new digital claims experience that we have co-developed with MLC Life Insurance, we are giving members greater control and visibility over their claim. Easier claim lodgement means it will be in front of an assessor to review sooner.”
Andrew Beevors, chief claims officer at MLC Life Insurance, said: “The new digital claims experience is integrated with our claims management and policy administration system, which means we can provide real-time updates to members and the fund themselves. This ensures absolute transparency between all stakeholders involved in the claim”.
