AFCA appoints COO

The Australian Financial Complaints Authority (AFCA) has appointed Justin Untersteiner as chief operating officer, beginning from 2 December, 2019.

Untersteiner was currently assistant commissioner of integrated compliance at the Australian Tax Office (ATO).

David Locke, AFCA chief executive and chief ombudsman, said Untersteiner had significant expertise in corporate services and operations that led to important programs at the ATO.

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“Justin brings great experience in leading change and new approaches in a large complex national organisation,” Locke said.

“He is a very impressive individual who shares AFCA’s passion for fairness and access to justice. I am delighted he has chosen to join AFCA at this critical stage in our development.”

During his time at the ATO, he was responsible for leading the ATO’s approach on complex taxation and superannuation matters.

He was also previously chief financial officer, responsible for an annual budget of $3.5 billion, led the ATO’s corporate procurement and tax management branch, and the delivery of the ATO’s strategy and client experience work in the individual taxpayer market.

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