ANZ Wealth has launched a pre-assessment tool, the OneCare Pre-Assessment Wizard, aimed to help advisers save time and improve client experience, which will identify loadings and exclusions for pre-existing medical conditions in real-time.
ANZ Wealth’s head of life insurance, Gerard Kerr, said that the tool’s real-time functionality set it apart from other pre-assessment tools in the market which were often online forms requiring an underwriting team to manually process them.
“When using the OneCare Pre-Assessment Wizard, advisers need to ask their clients a few medical questions to receive an immediate indicative assessment.
“Even in cases where information is unavailable, the wizard can still assume a best-case scenario to provide an indicative result on-the-spot.
“Advisers who have trialled the tool said its ability to provide an immediate underwriting decision was having a real impact on client satisfaction and conversion rates,” he said.