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Call me blessed then. I would however say its less 'blessed', and more not having an unsustainable amount of clients. All clients are engaged, because why wouldn't they be, they are paying for a service and they know exactly what they are paying and what it entitles them to.

There has been instances where a client hasn't been able to sign a 12 month agreement in time, in that instance, the fees get switched off until they do. Been operating this way for years and it works fine.