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Ok Mark, its time to have a look at the wording in the FSG for the organisation you work for:

" Our financial planners are paid a salary and may be eligible for an INCENTIVE payment twice a year based on achievement of pre-determined compliance, professional and service standards as well as business objectives.
These payments cannot be ascertained at the time this FSG is provided to you "

Superannuation Advice Team
******** Superannuation Advisers are paid a salary and may be eligible for an incentive payment once a year based on the achievement of pre-determined compliance, service standards as well as business objectives.
These payments cannot be ascertained at the time this FSG is provided to you.

Alternative forms of remuneration:
Our financial planners, Executives and Directors may receive the occasional gift or invitations to events from a product provider or referral partnership, although it is rare.

So, the planners are receiving bonus payments twice a year, the Super Advice team is receiving them once a year and the planners and other Execs are receiving gifts from product providers or referral sources.

The whole bullshit mantra of Industry funds in the way they market to their members and the general public as
"only for the benefit of our members etc " is simply a lie.
The other issue is how on this earth can the best interest duty be met ?
The other issue is that it is very simply a case where some members are paying a component of their admin fee designated for Intra-Fund advice.
Whilst this advice may well be simple and related to the member account, if a member never accesses that simple advice they have paid a fee for it simply for being a member of the fund.