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For many of these clients, there ongoing service fee agreements were based on the level of trails or trails + an additional service fee. If services to those values have been delivered then no problem adjusting ( assuming product type allows and in clients interests strategically), all to fee for service. The problem with the argument becomes the example of 2 advisers, 4000 clients - you simply can't deliver service to that many. You can't sit back anymore and say, no service for a few years, but we'll catch up and deliver 3 years worth of value in 1 year later on - that argument doesn't wash any more because it was abused by many - the 4000 client example. So, yes, many have to pay for the sins. That's life.