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No disrespect to your experience but you've highlighted exactly why I never stayed as a pure risk adviser despite my passion for insurance over investments. What exactly should people do with the money they have inherited or received? What if they were better off leaving the majority of their payment in their super and taking a pension (in the case of TPD) or sorting out their estate and beneficiaries prior to a claim in the event of terminal illness?
For the same reason accountants should be licensed so should super funds and the processing of a claim is more likely to require financial advice than not.
If SOA's are a real possibility then let's have it - hopefully enough people will be exposed to them to make the powers that be realize that are a hopelessly complicated mess in need of reform.