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Loraine Van Eeden is on the stand because the directors and executive are gutless. But to another of your points - do you think all the claimants that had their claims declined for unrelated minor non-disclosures had an excellent claims experience? She was 'lucky' after 8 years of bullying to get a decision in her favour? Is that what you'd tell your Mum? The claimant should go to the high court seeking damages.